Thursday, July 22, 2010

AIDA (not the opera)

AIDA (Attention, Interest, Desire, Action) is a marketing tool to support a conversion, goal-based user journey, primarily on the web.

AIDA describes a common list of events that are very often undergone when a person is selling a product or service:



A - Attention (Awareness)
Attract the attention of the customer.

I - Interest
Raise customer interest by focusing on and demonstrating advantages and benefits (instead of focusing on features, as in traditional advertising).

D - Desire
Convince customers that they want and desire the product or service and that it will satisfy their needs.

A - Action
Lead customers towards taking action and/or purchasing.
Nowadays some have added another letter to form AIDA(S):

S - Satisfaction
Satisfy the customer so they become a repeat customer and give referrals to a product.



Explanatory and supporting material is available at:


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